United States Shipping rules：
Shipping cost is $6.99 on all orders.
We process all orders within 1-2 business days. (Monday – Friday)
Estimated time of arrival: 10-15 business days (Monday-Friday)
Our order cut-off time is 11 am (PST) every business day.
We only use reliable shipping companies USPS to get your products to you.
We process orders on business days which are Monday through Friday, Pacific Standard Time (PST), and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
We are committed to delivering your order accurately, in good condition, and always on time. After placing an order, you will receive a confirmation call/email from our Representative. Once your order is confirmed, it will be dispatched in 1 to 3 business days.
What do I do if I gave the wrong address?
If you have entered an incorrect address, please contact us immediately. If your order has been shipped and your package is returned to us by USPS because of an incorrect address, we can reship your order, but you must place a new order. We will return the product to you, but will not refund the shipping cost.
I want to cancel my order.
1. If you contact us promptly after your purchase, we can cancel your order for you. If your payment is complete, but the package has not yet been shipped, you can cancel your order before your items are delivered. We will refund your money in full
2. Please note that orders cannot be cancelled once the package has been shipped.
If you have any questions regarding logistics, please contact us via email [email protected] and we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
Possible shipping delivery delays:
Due to COVID-19, the Countries are restricting cross-border travel due to the pandemic and have reduced air freight routes allowed into the US, EU, AUS and other regions.
Tracking numbers will be uploaded to your orders on-time and will show the proper data with zero delays however we may experience delivery delays due to the reduced air freight operations. Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.
All shipments are sent by UPS or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.
Our working hours are from 10:00 am – 8:00 pm (PST)
Please note the shipping policy adopted by hotzens.com
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses USA by USPS First Class Mail Package.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive.
Contact Us For More Information.
Email: [email protected]
Address: 160 E 65th St, Ste 1, New York, NY 10065, United States
Phone:+1(646)357-4382